With most dynamic, challenging and competitive business environment it is imperative for all organization to keep focused on most valued asset of the organization i.e. Customer, Apex Tools and Technology is one of most accepted CRM implementation Partner with its in depth knowledge and experience in this area. SAP Customer Relationship Management – CRM helps organizations to manage customer’s life cycle. eBorn helps to integrate processes from marketing to sales and from Sales to service for the organization. Streamline every activity, operation and to improve efficiency and deliver the better customer satisfaction.

SAP CRM compliment organization to optimize the cost and improve quality of customer service and better business decision making process.

The SAP CRM solution enables a wide range of end-to-end business processes to address an array of Marketing, Sales and Service situations. The functionality of SAP CRM is deployed step-by-step and easily adapts and extends to provide a more distinct customer experience.

Maximize customer satisfaction by delivering exceptional customer service while reducing service cost. The aim is to transform the contact center into a strategic delivery channel for marketing, sales and service efforts across all contact channels, while maximizing customer loyalty, reducing costs and boosting revenue.

KEY FEATURES OF SAP CRM IMPLEMENTATION

• Deliver high quality customer support with improved customer satisfaction

• Allow customers to create new service tickets and track the existing ones

• Streamline across all sales channels and end-to-end enterprise sales processes

• Manage Partner channels effectively

• Act on business trends and increase competitiveness with better insight and analysis.

• Improve customer convenience and control with powerful, intuitive self-services.

 SAP Fiori Services:

• Apex Tools and Technology provides a set of apps with a simple and spontaneous experience for broadly and repeatedly used SAP software functions that work across many devices such as – desktop, tablet, or Smartphone etc.

• Workflow approvals, information lookups, and self-service tasks these are the some of the business functions with which SAP Fiori apps deals with.

• Internet and Mobile are the biggest source for selected well-defined functional areas for specific user groups; – this in short is the main idea behind the latest SAP product from the mobile solution range – SAP Fiori.

• It is a set of ready-to-use mobile applications that support the most widely and frequently used transactions from among different areas of SAP.

At Apex Tools and Technology we offer the comprehensive SAP Application Management Services. This includes on shore, near shore and off shore based consultants. With our Corporate Governance Centre, we operate with flexible models of AMS to our customer.

• Onsite AMS Support

• Offshore AMS Support

• Hybrid AMS support

With our above cost effective model we help customer to choose best suited for industry and business. Connecting with customer is a key as a result our AMS works based on the concept of Account Manager which is a single window of customer connection to all SAP initiatives and responsible for delivery all initiatives to the customer account.
The complete AMS delivery management is supported by different level experience consultants and Subject Matter Experts in individual area of business modules and technology. The AMS support provided is for all levels of complexity and support window chosen by the customer

Facilities

To excel in what we do we have built and excellent infrastructure and providing the ODC Offshore delivery Centers to our customer, where the end to end connectivity is provided by the customer and we operate the entire business application support from our off shore delivery office which is completely dedicated to the specific customer

Benefits of ODCs

• Just an extension of the customer’s office to Apex Tools and Technology premises

• Dedicated infrastructure available for the customer

• Complete management of IT security and other IT compliance

• Work as per the AMS process designed for the Customer

• Dedicated IT consulting team available for the Customer

• Support available for Customer required times and days

Apex Tools and Technology offerings

• Level 1, Level 2 & Level 3 Functional support.

• Level 1, Level 2 & Level 3 Technical support.

• On demand support

• On demand study and recommendation

• Improvement road MAP

• Refresher Training services for users.

• Implementation of Additional component

• Adhering Service Levels accepted with the customer

• Maintaining active support window

• Special supports during the month end and year ends.

It is imperative to catch-up with technological changes and improvements which are implemented in newer versions and to achieve this, upgrades are required. Apex Tools and Technology’s fleet of certified and expert consultants made the challenge technical upgrades or functional expansion, an easy task. This gives value to the customers to achieve more from the current SAP investment.

It is necessary to scale the impact brought by the upgrade on both functional and technical side. Apex Tools and Technology helps to make a perfect assessment for such impact on business and also help to understand the customer how the business as usual can run without much hassle and identify the technological or operation service required during such upgrade.
When it comes to upgrade we always gives the priority to have less impact on the existing running transaction by keeping the down time minimal or what is require. This comes naturally to Apex Tools and Technology with several upgrade experiences.

Our upgrade services consist:

• Identification of required technological upgrade, its business and technical benefits.

• Complete stepwise execution plan for the upgrade.

• Involvement of customer and other stakeholders from business to understand the impact of the upgrade.

• Make the upgrade infrastructure available to make the technical activity smooth and timely execution.

• Use the SAP given methodologies and project management, functional scoping and designing the complete solution to customer for its understanding about the upgrade

Apex Tools and Technology has experience of delivering the complex project in several challenging technical environment, being a delivery centric and focused we are committed to deliver the project with right strategic solutions.

Our expert team of SAP Basis consultants provides around-the-clock SAP Basis services to our customers locally and globally.

OUTSOURCING SAP BASIS SUPPORT ADMINISTRATION:
SAP Basis build and implementation
OS, DB, and application administration
Full service help desk support
24/7 system monitoring of the SAP application and infrastructure
24×7 support on production systems
100% Client based team of consultants and a client manager
Flexible service levels
Support entire environment or a single landscape
Customized reporting capabilities
Problem Resolution for application performance, process execution, and application errors
Server monitoring (Enterprise, Deployment, and Web) to ensure applications are running properly
Performance Tuning and monitoring for key business processes and peak cycles
Back-up and recovery of the full SAP applications or specific components
Database & SAP Basis administration of the physical database structures and objects
Strategic software usage to exploit the use of managed systems and technology
Proactive capacity planning based on user growth, system capability, and service levels
Technology release and tools upgrades as a standard offering

SLA-BASED MONITORING AND PROACTIVE SERVICES
Where organizations already have internal Basis staff but require additional Basis expertise, Apex Tools and Technology offers SLA-based Monitoring and Proactive Services. Proactive services addresses avoidable problems, such as a database table reaching its maximum size. Proactive services can detect the issue before it brings the system down and administer a fix to avoid any impact on system performance or availability.

HANA DATABASE MIGRATIONS
Apex Tools and Technology has performed HANA database migrations for many SAP customers. Our Basis experts will ensure a smooth, pain-free migration to SAP’s HANA platform.

EHP UPDATES AND UPGRADES
Your system is out of date, but your Basis staff are too busy? We take the hassle out of EHP updates and upgrades. Significant upgrades can be performed seamlessly.

S/4 HANA MIGRATIONS AND INSTALLATIONS
Considering a migration to S/4 HANA? We’ll give you the straight goods on what you need to know before you begin your migration planning. We are also an SAP Reseller, so can provide license costs and make you aware of any additional costs.

SECURITY AND AUTHORIZATIONS
Within our Basis team, a select group of our staff are Security and Authorization experts. We’ve performed security audits for many customers, including working with internal teams on SOX compliance and other audits.

BW BASIS SERVICES
BW Basis services requires specialized expertise. Our team of BW Basis experts have been installing, monitoring and servicing customers’ BW installations for over years.

SAP Basis Niche Services
SAP Net Weaver Implementation & Upgrade
Solution Manager Implementation & Upgrade
DR Server Strategy
Backup Strategy
Archiving
System Monitoring & Performance
Security & Authorization Review

With Apex Tools and Technology you can expect:
24×7 direct access to the largest team of SAP technical consultants
Affordable, fixed price support without offshore staffing
State-of-the-art tools and expert staff

In the current environment the technology challenge is not only restricted to the CIOs or CTOs and become more become a challenge to complete business. It is always necessary to identify the values that can brought to the business which can help the business to, improve efficiency , reduce the cost, support the decision making and sever customer better. Apex Tools and Technology has conducted such value discovery exercises in different organizations at different levels and help to bring improvements right form transactional benefits till information to senior management and even beyond to server the customers.

Apex Tools and Technology’s Approach to Value discovery exercise

Our Methodology

The Value Discovery Exercise is a comprehensive process identifying the general and niche areas where the efficiencies can be improved. Apex Tools and Technology has a vast experience of carrying out similar exercise for other clients before. This methodology is a combination of Problem management & Knowledge Management. This methodology has three major Phases

1. Prepare:

This phase is mainly focus on the expectation management where, the meeting with key stakeholders is arranged. First they are informed about the way the process of value discovery will be conducted and the focus areas are identified from organization view point.

2. Execute:

In the execution the workshops are planed with all levels of management to access information and current process from different angles. This is done with objective to understand the present working scenarios, transaction details with information and business process touch points. This process is achieved with interviews with users, managers and member of senior management team.

Subject matter experts try to put comparison of the current business processes to the best practices followed. They help to identify the duplication of data capturing, redundant data capturing as well as non-value add transactions/ processes. The assessment is done for data and information required by decision makers and from information captured, stored and presented to such team. The SME team also conduct their own checks in the system to understand the current process configured, used, not used or not configured based on the current business process of the organization.

Based on the information collected from different interviews, system checks and reports provided by participants a detailed exercise is carried out and the results are mainly divided in

• Small Improvements in Transactions

• Improvements in Process

• Improvements with Change Management

• Addition in Functional Area

• New additions in the Architecture

• Impact To Organization

• New additions in the Architecture

• Addition in Functional Area

• Improvements with Change Management

• Improvements in Process

• Small Improvements in Transactions

• Time for Execution

3. Recommend:

In the recommendation phase, SME deliver the findings gathered from the Execution exercises. A detailed report of current usage of the system, it’s unutilized or underutilized functionalities are explained. The recommendations are done considering the best practice guidelines. The change management issues are explained and the priorities of possible quick achievement are recommended.

A recommended SAP Applications optimization plan which helps the business processes in long run is prepared. The ROI for every recommendation is explained and a detailed road MAP over the stipulated period is suggested for the business organization.

For over 12 years,Apex Tools and Technology Consulting has been providing a full spectrum of custom software development services to leading companies. We focus on custom-fit, flexible solutions to address your time-sensitive requirements.
Apex Tools and Technology’s major strength is the ability to provide high quality services quickly with sustainable savings over the lifecycle of software products. We achieve this objective by using a highly effective methodology for custom software development and delivery approach.

Apex Tools and Technology’s software development engagements start with a basic discovery meeting to completely assess the size and scope of the effort. We don’t just think about how to get your software project built, we also plan how the project will be measured, tested, and deployed. We have the ability to address customer team needs to managing the entire engagement.

However we engage with you, we will be part of your team during the entire software development lifecycle — from requirements to maintenance.

We work with you to overcome a particular business challenge in a way that satisfies your need for speed, cost effectiveness, and high quality.